Montessori Wooden Toys
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at styleandsplendour.shop@gmail.com. Please note that returns will need to be sent to the following address: 200 Peel-1555, Montreal, Quebec, Canada H3C0Z7
If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at styleandsplendour.shop@gmail.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at styleandsplendour.shop@gmail.com
Thank You.
FREE DOMESTIC & INTERNATIONAL SHIPPING
We are glad to bring our customers great value and service. That’s why we provide free domestic and international shipping from our warehouses in China by ePacket or EMS and in USA by USPS.
SHIPPING SUPPORTED IN THE FOLLOWING COUNTRIES
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Australia
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Austria
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Belgium
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Canada
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Czechia
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Denmark
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Finland
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France
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Germany
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Hong Kong SAR
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Ireland
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Italy
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Japan
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Netherlands
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New Zealand
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Portugal
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Romania
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Singapore
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Spain
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Sweden
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Switzerland
- United Kingdom
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-15 Business days |
| Canada, Europe | 10-15 Business days |
| Australia, New Zealand | 10-15 Business days |
*This doesn’t include our 2-5 day processing time.
For Jewelry purchases, shipping times are as follows:
United States: 2 - 5 Business Days w/ Standard (1 - 3 Business Days w/ Expedited)
Canada: 5 - 10 Business Days
UK & Europe: 3 - 7 Business Days
Australia & New Zealand: 8 - 20 Business Days
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.